Privacy Policy

At Ashfield Watch, the protection of your privacy is treated with the same precision and care as the timepieces we create. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our website, services, or client support.

1. Information We Collect

To provide a seamless and personalized experience, we may collect the following:

Personal details: name, email, phone number, billing and shipping addresses.
Payment information: processed securely through trusted third-party gateways.
Purchase history: including orders, returns, and service requests.
Website interactions: browsing preferences, saved items, and cookies for site performance.

2. How We Use Your Information

Your information is used exclusively for purposes aligned with the Ashfield standard:

Order Fulfillment: to process, deliver, and confirm your purchase.
Client Care: to provide after-sales service, warranty claims, and personalized support.
Communications: to share updates, invitations, and exclusive offers — only if you have opted in.
Security & Compliance: to protect against fraud and meet legal obligations.

We never sell or rent your personal information to third parties.

3. Sharing Your Information

Limited sharing occurs only with trusted partners necessary to operate our services:

Payment processors for secure transactions.
Delivery partners for insured and trackable shipments.
Technical providers for website performance and data storage.

All partners are contractually bound to confidentiality and data protection standards.

4. Your Rights

As an Ashfield client, you have the right to:

Access your personal data.
Request corrections or updates.
Withdraw consent to marketing communications.
Request deletion, where permitted by law.

To exercise these rights, please contact us at help@ashfieldwatch.com.

5. Data Security

We apply advanced safeguards to protect your information, including encryption, restricted access, and secure storage. While no system is entirely infallible, we maintain the highest industry standards to preserve confidentiality.

6. International Clients

Given our global presence, your information may be transferred and processed outside of your home country. Wherever your data travels, it is protected under strict compliance with international data protection standards.

7. Updates to This Policy

This Privacy Policy may be updated to reflect improvements in our practices or compliance with new regulations. The latest version will always be accessible through our website.

8. Contact Us

For any inquiries regarding this policy or your personal information, our Client Concierge is available to assist:

Ashfield Watch
18509 S DIXIE HWY
CUTLER BAY, FL 33157
United States
Email: help@ashfieldwatch.com
Hours: Saturday – Monday | 9:00 AM – 7:30 PM (PST)