Contact Concierge

Your journey with Ashfield Watch does not end at purchase — it evolves into a lifelong relationship. Our Concierge Service is available to guide you through every aspect of ownership, from product selection to aftercare and beyond.

How to Reach Us

• Email: help@ashfieldwatch.com

• Support Hours: Saturday – Monday | 9:00 AM – 7:30 PM PST

• Business Address:
  Ashfield Watch
  18509 S DIXIE HWY
  CUTLER BAY, FL 33157
  United States

Concierge Philosophy
We do not believe in call centers or automated responses. Every inquiry is handled by a trained specialist with direct knowledge of our watches, ensuring that your communication is both personal and informed.

Areas of Assistance

• Product guidance and recommendations

• Warranty and service inquiries

• Return and exchange coordination

• Delivery updates and tracking

• Bespoke customer requests

Our Promise
To respond to all inquiries within 24 hours during support hours, providing transparency, professionalism, and discretion.