Service & Warranty

At Ashfield Watch, ownership extends far beyond the moment of purchase. Every timepiece comes with 24 months of international warranty coverage, reflecting our confidence in the enduring quality of our craftsmanship.

Comprehensive Warranty
Your Ashfield watch is guaranteed against any manufacturing defects for a period of 24 months from the date of purchase. Should an issue arise, our service centers will repair or replace the defective component at no additional charge.

What the Warranty Covers

• Movement accuracy and functionality

• Case and dial craftsmanship defects

• Manufacturing flaws in the strap or bracelet

What the Warranty Does Not Cover

• Normal wear and tear (scratches, discoloration, strap wear)

• Damage caused by improper handling, accidents, or unauthorized repairs

• Water damage if the crown is not properly secured

After-Sales Care
We encourage every client to take advantage of our professional maintenance services, available through certified service partners worldwide. Regular servicing ensures precision and preserves the longevity of your watch.

Concierge Support
For warranty claims or service inquiries, our dedicated support team is available Saturday to Monday, 9:00 AM – 7:30 PM PST via help@ashfieldwatch.com. Every claim is managed with the same care as the timepiece itself, ensuring transparency and efficiency.