Refund & Exchange

We want your experience with Ashfield Watch to feel as refined as the timepiece itself. For that reason, we extend a 30-day return window, offering you the confidence to order without hesitation.

Simple, Transparent Process

• Returns are accepted within 30 days of delivery.

• Return shipping is complimentary worldwide.

• No restocking fees are applied.

• Items marked as "Final Sale" are not eligible for return.

Condition Requirements
Returned watches must be:

• Unworn and in pristine condition

• Returned in their original packaging, including presentation box, manuals, and certificates

• Accompanied by proof of purchase

Refunds
Refunds are processed to the original method of payment within 5–7 business days of receipt and inspection at our facility.

How to Initiate a Return
To begin a return, simply email our concierge team at help@ashfieldwatch.com. Our specialists will provide pre-paid labels and step-by-step guidance.

By choosing Ashfield, you choose confidence — knowing that your investment is protected by integrity as much as by craft.