Frequently Asked Questions (FAQ)

Our FAQ section is designed to provide clarity on the most essential aspects of ownership and care.

Are Ashfield watches authentic?
Every watch is accompanied by a Certificate of Authenticity, with both physical and digital verification.

What is the warranty period?
We provide a 24-month international warranty, covering manufacturing defects. Extended warranty options are available through registration.

How do I service my watch?
Watches should be serviced by Ashfield-certified specialists only, available through our global service network.

Do you ship worldwide?
Yes. We offer insured worldwide delivery with full tracking and customs compliance.

Can I trade in my watch?
Yes, through our Trade-In & Upgrade Program, designed to ensure sustainable and secure ownership transitions.

Do you use sustainable materials?
Our sourcing adheres to responsible and ethical standards, aligned with global certifications.

How do I measure my wrist size?
Please refer to our Size & Fit Guide, with instructions for accurate wrist measurement.